OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
161 ratings and 86 comments received in the last 90 days.
15 July 2025
PLEASANT STAFF, HAVE TIME .EASY TO COORDINATE TEST DRIVE AMSWERED ALL QUESTIONS
08 July 2025
Excellent service from Martin Kay, Dylan Scott in sales and Ben O'Hara in service
05 July 2025
The purchase and delivery process proceeded efficiently. Time was taken to demonstrate the functions in the car and the use of the dash camera on the day, with options to have further guidance and support, if needed.
03 July 2025
a ok
01 July 2025
All good no complaints. Additional work required for PPF and ceramic coating for the paintwork all dealt with professionally and as requested.
27 June 2025
Excellent service from Martin regular updates didn't have to chase him up
19 June 2025
Alfie was fantastic, any questions we had were answered quickly and politely and always with a smile
17 June 2025
All staff who we came into contact with were extremely pleasant.
13 June 2025
Did what said would be done
20 July 2025
Friendly helpful service at competitive price
20 July 2025
Completely satisfied with the wonderful customer service given to us, especially from Reyno who was very knowledgeable and really looked after us, he went above and beyond to make everything go smoothly, thank you so much
19 July 2025
I've driven BMWs for 22 years and made a 38-mile trip to Lloyds, The staff were friendly, and unlike many places with self-service waiting areas, the reception team personally offered me refreshments-a thoughtful and appreciated touch.
15 July 2025
Excellent, professional, courteous, offered me a drink and biscuit. Pleasant waiting area and service was carried out in a timely fashion. Car arrived back in exactly the same condition it was sent in as (previously I have picked up a small dent)
15 July 2025
Nothing is to much trouble for the staff and company
15 July 2025
Brilliant efficient
09 July 2025
I was on hokiday, you collected my car while I was away. Came back no issues, was like nothing changed
09 July 2025
Great service from the start. Even got a temporary car whilst my recall was getting sorted. Thank you. ?? .
08 July 2025
Service was pleasant and friendly
07 July 2025
Everything as they quoted
20 July 2025
Very attentive service