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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
233 ratings and 140 comments received in the last 90 days.
02 April 2025
Having determined my requirements i was given every assistance in selecting my vehicle. Nothing was too much trouble for sales personnel.
01 April 2025
Great service
28 March 2025
The sales staff at Lloyd Motors bent over backwards and couldn't have done more to source a car of the exact model, colour and specification that I was looking for within a very tight timeframe, whilst regularly updating me with any new information.
23 March 2025
The sales staff were all very friendly and helpful throughout the process
21 March 2025
Excellent
18 March 2025
Great service
18 March 2025
From the moment I visited the Lloyd BMW Centre, I was treated with the utmost respect and courtesy by all members of staff, including the principal, which enabled me to make a positive decision to purchase a vehicle.
18 March 2025
Very professional and good knowledge from Ilsa
16 March 2025
From start to finish flawless
09 March 2025
Just very good service and reassuring. I have always felt they will look after me and my car.
06 March 2025
All involved were genuinely lovely and made the process easy.
06 March 2025
Martin Davies was outstanding. Nothing was to much trouble. Kept us informed at all times. Delivery on time.
05 March 2025
Very professional and comprehensive in the hand over.
23 February 2025
Small problem,well rectified.
01 May 2025
all the stafff I interacted with were polite, professional, but also authentic and gave me information about some issues with my car, but understood my desire to take to my local garage to see if they could fix first as a more convenient option.
29 April 2025
Problem was identified and sorted
29 April 2025
Always excellent service.
29 April 2025
Easy booking in
29 April 2025
5* star service from the Colne Team. I can't fault a single part of the service.
29 April 2025
Let me know what was going on, but don't fully valet my car after it had been in for 2 weeks
29 April 2025
attentive members of your team time flew by no hassle
29 April 2025
Kristopher was very helpful
28 April 2025
The service was high quality customer service
28 April 2025
I don't use you very often but you are always good. The garage is a little too far away from me.
28 April 2025
As above
28 April 2025
Issue was dealt with and sent a video showing what was done .
24 April 2025
Never a problem
23 April 2025
It met my expectations.
23 April 2025
As above Reception staff excellent
23 April 2025
Good explanation of what was found or done on this visit
20 April 2025
Excellent service from Colne
16 April 2025
Sorted my problem straight away with no issues.
15 April 2025
Excellent customer service, faultless
15 April 2025
Service was excellent and quickly performed on the day and time of my choice.
14 April 2025
Everything went smoothly from booking my car in for the recall, to receiving the courtesy car and picking up my car when the work had been done.
13 April 2025
When I arrived at BMW I was warmly welcomed and treated with respect. On completion of my service I was contacted to let me know I could collect my vehicle.
09 April 2025
The day after the full service, while driving on motorway two warning lights came up urging me to take the car back to the garage for transmission oil service and drivetrain resetting?!?
09 April 2025
Efficient
08 April 2025
Matt always communicates very well and all the team are excellent.
08 April 2025
Matt will go out of his way to help customers. Emily brings the 5 star service.
08 April 2025
The car needed to stay in an extra night but I was kept fully informed and involved throughout.
08 April 2025
Pleasant and helpful staff with a good quality of service
08 April 2025
Did what they said
06 April 2025
Focused on what is important to me.
04 April 2025
Everyone is super friendly and efficient. Nothing ever seems to much for them. Especially Matt. He was very helpful. Kept me updated throughout.
03 April 2025
EVERYONE very helpful friendly
02 April 2025
Easy to deal with & feel confident others would get the same welcome
02 April 2025
Unfortunately I have forgotten his name, but the man I dealt with at the service point was very good and I was very happy with the loan car I had for the day compared to some I have had previously.
01 April 2025
The receptionist was attentive and friendly as was the girl that administered the paperwork for me. Very Impressed !
01 April 2025
Everything was good, nice atmosphere and friendly people.
01 April 2025
Some miscommunication between employees meant the I was detained longer than necessary.
01 April 2025
Full explanations and friendly staff.
01 April 2025
Very satisfied as I love all the staff here. Only thing to mention is that it's the second time I've ticked having a car sale price and not received one & I was told some tyre pics would be sent to me & requested this again but still not yet received
01 April 2025
Moved car seat when asked not to 4 times and was reassured they wouldn't
31 March 2025
Excellent care and attention to detail
30 March 2025
Efficient never any problems
30 March 2025
Staff members were brilliant and accommodating
30 March 2025
Satisfied with the service
30 March 2025
Good customer service and work done in a good time
29 March 2025
No issuse
29 March 2025
Excellent. They offered a courtesy car ( which I didn't need ), and were very helpful throughout.
26 March 2025
Booked my car in for service, was picked up, serviced and brought back, informed me every step of the way, even cleaned and washed. Thank you.
25 March 2025
Matt Lawson has worked very had to ensure the issues with the car were dealt with and has gone above and beyond to keep me happy.
25 March 2025
Seamless service
25 March 2025
Smooth and efficient no problems encountered
25 March 2025
Excellent, polite, loan car, all aspects of the service completed well.
25 March 2025
Slightly defensive body language from member of staff handling the transaction. Breaking a friendly relaxed smile wouldn't hurt.
25 March 2025
I visited Lloyd, Colne with a damaged run-flat tyre. It was replaced promptly and efficiently.
25 March 2025
Car simply in for its MOT. No extra charges added and priced fairly.
25 March 2025
Car usually handed back amazingly clean but not this time, sills were still dirty upholstery and dash not cleaned and tyres dirty.
25 March 2025
Everything done as required.
24 March 2025
I have complete confidence in any work carried out by this Lloyds car dealership.
20 March 2025
Job done.
20 March 2025
Everything has been carried out to a high standard in good time
20 March 2025
Quick & easy
18 March 2025
Routine service booked at short notice at time to suit, and carried out in a timely manner as arranged.
17 March 2025
The issues were resolved promptly and we feel satisfied with the work done
17 March 2025
All done and dusted !
16 March 2025
Because you clean it
16 March 2025
see above
16 March 2025
Everything was completed to my satisfaction.
15 March 2025
The staff are always friendly and helpful.
13 March 2025
Matt in servicing was awesome and kept me updated every step of the way Great service
13 March 2025
Always good
12 March 2025
professional
10 March 2025
The whole process was very efficiently dealt with handled in a very professional manner.
10 March 2025
Well organised, good communication and very helpful . I will go there when I next change my car.
09 March 2025
See above comments
09 March 2025
Very good service
09 March 2025
Knowledgeable whilst having the personal touch.
08 March 2025
As above
08 March 2025
Always welcoming and helpful
08 March 2025
All good and washed car as well
06 March 2025
Everybody I dealt with was friendly and professional.
05 March 2025
The reason I have missed 1 star was because I filled in the self check in and asked that my car be valued. I never had it valued as I were interested in upgrading my car
05 March 2025
Staff were really helpful especially Ben from service department tried to help me as much as he could which was much appreciated.
04 March 2025
The service was excellent, all very efficient & always kept up to date. Aslo excellent courtesy car.
04 March 2025
Completely satisfied with Lloyd Colne service team
04 March 2025
All the staff at Lioyds Colne give excellent service in a friendly and professional manner.
04 March 2025
Very good experiance
04 March 2025
Work performed as expected. Car returned well prepared.
04 March 2025
Again everything was handled very professionally and I was very satisfied with the whole process
04 March 2025
As above
28 February 2025
Service department is always on time. Any queries are answered with suggestions which is the best course of action to my satisfaction. They have a pleasant attitude and you never feel you are been pushed.
25 February 2025
The staff are always very pleasant and helpful. I have confidence in them carrying out a thorough service and to return the car in a very clean condition.
25 February 2025
Work that required doing was done correctly and efficiently and my contact with
24 February 2025
As above. Received courtesy phone call the day before to check and confirm.
24 February 2025
The whole team are amazing, but for me Sally is amazing, always going above and beyond.
24 February 2025
As above.
24 February 2025
Dealt with issue on car
23 February 2025
Easy booking, work completed on time, kept updated on progress.
23 February 2025
Goid friendly service
23 February 2025
Friendly, helpful and knowledgeable. I trust the opinion of the car salesman I dealt with.
23 February 2025
Done as requested. Information received about potential problems.
23 February 2025
Welcoming staff
23 February 2025
Great service
23 February 2025
Just what a dealership should be helpful, cost effective and good old fashioned customer service
23 February 2025
Lloyds continue to provide fantastic service as they have done for many years. Their knowledge and attention to customer needs are exceptionally good. Lloyd Colne are a major reason why I stay with BMW.
22 February 2025
Good service
22 February 2025
A 90 minute job took three hours
20 February 2025
Quick turn round,, car cleaned.
19 February 2025
No stress booking, dropping or collecting.
19 February 2025
I am very satisfied, with the only minor inconvenience that a spare tyre was not placed inside my vehicle before I left. The matter was dealt with by Adele, who arranged for the tyre to be delivered to my home, so all is well, thank you.
18 February 2025
Good
18 February 2025
Wouldn't go anywhere else.
18 February 2025
Efficient and responsive
18 February 2025
See abive answers
13 February 2025
Able to offer me a courtesy car for 2 days, no rush to take it back, time arranged to suit my plans. New cameras fitted, very neat job and operation explained clearly to me.
11 February 2025
The issue was resolved quickly and full explanation was given. Timings were adhered to, so no hanging around.
11 February 2025
On the first day of calling I was told I would receive a call back but didn't.
11 February 2025
Because I was completely satisfied
11 February 2025
Matt and the team were excellent. He kept me informed all through the time my car was in, I had a great courtesy car, so didn't feel inconvenienced and I picked my car up, all fixed, and immaculately clean!
11 February 2025
I filled the online form before, but I didn't get the impression that it had been read.
11 February 2025
see the comments above
11 February 2025
Despite my car's age (6 years) I feel confident that as far as is possible all likely risks are identified and timescale for corrective action identifed to myself.
11 February 2025
As always the work was carried out efficiently with friendly personal service.
11 February 2025
Very pleasant and knowledgeable staff who are always happy to help .
11 February 2025
Took the car in, did the job, and returned the car as agreed. Also had a loan car whilst the repair was being carried out.
11 February 2025
The service manager kept in touch, throughout the time they received my car at the dealership, until I collected my car.
06 April 2025
More explanation of the set up of the computer system as it had changed from my previous BMW