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SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 124 comments received in the last 90 days.
12 May 2025
Due to Alfie contacting regularly as promised.
08 May 2025
Car is fantastic! Service was amazing, extremely happy that i used Lloyds BMW Colne.
06 April 2025
More explanation of the set up of the computer system as it had changed from my previous BMW
02 April 2025
Having determined my requirements i was given every assistance in selecting my vehicle. Nothing was too much trouble for sales personnel.
01 April 2025
Great service
28 March 2025
The sales staff at Lloyd Motors bent over backwards and couldn't have done more to source a car of the exact model, colour and specification that I was looking for within a very tight timeframe, whilst regularly updating me with any new information.
23 March 2025
The sales staff were all very friendly and helpful throughout the process
21 March 2025
Excellent
18 March 2025
Very professional and good knowledge from Ilsa
18 March 2025
From the moment I visited the Lloyd BMW Centre, I was treated with the utmost respect and courtesy by all members of staff, including the principal, which enabled me to make a positive decision to purchase a vehicle.
18 March 2025
Great service
16 March 2025
From start to finish flawless
09 March 2025
Just very good service and reassuring. I have always felt they will look after me and my car.
06 March 2025
Martin Davies was outstanding. Nothing was to much trouble. Kept us informed at all times. Delivery on time.
06 March 2025
All involved were genuinely lovely and made the process easy.
05 March 2025
Very professional and comprehensive in the hand over.
21 May 2025
My car was serviced to my satisfaction and washed and vacuumed inside. All done in the time slot allocated.
21 May 2025
Staff helpful and friendly
20 May 2025
Fixed problems in good time and efficiently
20 May 2025
Supplied courtesy car, Always in contact with me throughout
20 May 2025
Friendly, knowledgeable service. Always made very welcome and kept fully informed.
20 May 2025
Attentive staff
20 May 2025
Professional, courteous and went out of their way to provide an excellent customer experience.
16 May 2025
Good service
16 May 2025
No fuss professional approach. Quality work and impressed with the ongoing consultation and video report. Excellent service.
15 May 2025
No reason not to award top marks
12 May 2025
Excellent customer service from start to finish.
12 May 2025
Though I was disappointed that my car failed its MoT at 5 years old, I was surprised and happy to learn that the parts were still under warranty and that I could have a replacement car until the repair was complete.
12 May 2025
Efficiency
11 May 2025
Its all to do with the people whomlook after me , i had anitial issuecwith my exhaust, a mechanic came out and temp fixed it till it was booked in .lthats super sevice ..l
07 May 2025
Car was serviced, I had no idea what work had been carried out, was told I did not need any paperwork because we had paid for a service plan, no health check, had to wash the car again at home, it was streaky windows had been wiped with unclean cloth
07 May 2025
Please see above regarding Matt sorting the issue that another member of staff had caused.
02 May 2025
Lloyds always provide exceptional service and are always prepared to 'go the extra mile' if necessary.
01 May 2025
all the stafff I interacted with were polite, professional, but also authentic and gave me information about some issues with my car, but understood my desire to take to my local garage to see if they could fix first as a more convenient option.
29 April 2025
Problem was identified and sorted
29 April 2025
Always excellent service.
29 April 2025
Let me know what was going on, but don't fully valet my car after it had been in for 2 weeks
29 April 2025
Easy booking in
29 April 2025
attentive members of your team time flew by no hassle
29 April 2025
Kristopher was very helpful
29 April 2025
5* star service from the Colne Team. I can't fault a single part of the service.
28 April 2025
Issue was dealt with and sent a video showing what was done .
28 April 2025
As above
28 April 2025
I don't use you very often but you are always good. The garage is a little too far away from me.
28 April 2025
The service was high quality customer service
24 April 2025
Never a problem
23 April 2025
As above Reception staff excellent
23 April 2025
Good explanation of what was found or done on this visit
23 April 2025
It met my expectations.
20 April 2025
Excellent service from Colne
16 April 2025
Sorted my problem straight away with no issues.
15 April 2025
Excellent customer service, faultless
15 April 2025
Service was excellent and quickly performed on the day and time of my choice.
14 April 2025
Everything went smoothly from booking my car in for the recall, to receiving the courtesy car and picking up my car when the work had been done.
13 April 2025
When I arrived at BMW I was warmly welcomed and treated with respect. On completion of my service I was contacted to let me know I could collect my vehicle.
09 April 2025
The day after the full service, while driving on motorway two warning lights came up urging me to take the car back to the garage for transmission oil service and drivetrain resetting?!?
09 April 2025
Efficient
08 April 2025
Did what they said
08 April 2025
Matt always communicates very well and all the team are excellent.
08 April 2025
Matt will go out of his way to help customers. Emily brings the 5 star service.
08 April 2025
The car needed to stay in an extra night but I was kept fully informed and involved throughout.
08 April 2025
Pleasant and helpful staff with a good quality of service
06 April 2025
Focused on what is important to me.
04 April 2025
Everyone is super friendly and efficient. Nothing ever seems to much for them. Especially Matt. He was very helpful. Kept me updated throughout.
03 April 2025
EVERYONE very helpful friendly
02 April 2025
Unfortunately I have forgotten his name, but the man I dealt with at the service point was very good and I was very happy with the loan car I had for the day compared to some I have had previously.
02 April 2025
Easy to deal with & feel confident others would get the same welcome
01 April 2025
Everything was good, nice atmosphere and friendly people.
01 April 2025
Some miscommunication between employees meant the I was detained longer than necessary.
01 April 2025
Moved car seat when asked not to 4 times and was reassured they wouldn't
01 April 2025
Full explanations and friendly staff.
01 April 2025
Very satisfied as I love all the staff here. Only thing to mention is that it's the second time I've ticked having a car sale price and not received one & I was told some tyre pics would be sent to me & requested this again but still not yet received
01 April 2025
The receptionist was attentive and friendly as was the girl that administered the paperwork for me. Very Impressed !
31 March 2025
Excellent care and attention to detail
30 March 2025
Staff members were brilliant and accommodating
30 March 2025
Satisfied with the service
30 March 2025
Efficient never any problems
30 March 2025
Good customer service and work done in a good time
29 March 2025
No issuse
29 March 2025
Excellent. They offered a courtesy car ( which I didn't need ), and were very helpful throughout.
26 March 2025
Booked my car in for service, was picked up, serviced and brought back, informed me every step of the way, even cleaned and washed. Thank you.
25 March 2025
Seamless service
25 March 2025
Slightly defensive body language from member of staff handling the transaction. Breaking a friendly relaxed smile wouldn't hurt.
25 March 2025
Excellent, polite, loan car, all aspects of the service completed well.
25 March 2025
Car simply in for its MOT. No extra charges added and priced fairly.
25 March 2025
Everything done as required.
25 March 2025
Smooth and efficient no problems encountered
25 March 2025
I visited Lloyd, Colne with a damaged run-flat tyre. It was replaced promptly and efficiently.
25 March 2025
Car usually handed back amazingly clean but not this time, sills were still dirty upholstery and dash not cleaned and tyres dirty.
25 March 2025
Matt Lawson has worked very had to ensure the issues with the car were dealt with and has gone above and beyond to keep me happy.
24 March 2025
I have complete confidence in any work carried out by this Lloyds car dealership.
20 March 2025
Quick & easy
20 March 2025
Job done.
20 March 2025
Everything has been carried out to a high standard in good time
18 March 2025
Routine service booked at short notice at time to suit, and carried out in a timely manner as arranged.
17 March 2025
All done and dusted !
17 March 2025
The issues were resolved promptly and we feel satisfied with the work done
16 March 2025
see above
16 March 2025
Because you clean it
16 March 2025
Everything was completed to my satisfaction.
15 March 2025
The staff are always friendly and helpful.
13 March 2025
Always good
13 March 2025
Matt in servicing was awesome and kept me updated every step of the way Great service
12 March 2025
professional
10 March 2025
The whole process was very efficiently dealt with handled in a very professional manner.
10 March 2025
Well organised, good communication and very helpful . I will go there when I next change my car.
09 March 2025
Knowledgeable whilst having the personal touch.
09 March 2025
Very good service
09 March 2025
See above comments
08 March 2025
As above
08 March 2025
Always welcoming and helpful
08 March 2025
All good and washed car as well
06 March 2025
Everybody I dealt with was friendly and professional.
05 March 2025
The reason I have missed 1 star was because I filled in the self check in and asked that my car be valued. I never had it valued as I were interested in upgrading my car
05 March 2025
Staff were really helpful especially Ben from service department tried to help me as much as he could which was much appreciated.
04 March 2025
Completely satisfied with Lloyd Colne service team
04 March 2025
All the staff at Lioyds Colne give excellent service in a friendly and professional manner.
04 March 2025
Very good experiance
04 March 2025
Work performed as expected. Car returned well prepared.
04 March 2025
The service was excellent, all very efficient & always kept up to date. Aslo excellent courtesy car.
04 March 2025
As above
04 March 2025
Again everything was handled very professionally and I was very satisfied with the whole process
28 February 2025
Service department is always on time. Any queries are answered with suggestions which is the best course of action to my satisfaction. They have a pleasant attitude and you never feel you are been pushed.
16 May 2025
The timing was arranged to suit my requirements and on the day of collection, the sales person (Ilsa) spent loads of time explaining everything i needed to know.